Terms and Conditions

The General Terms and Conditions of Studio Sanne Visser apply to all offers, products, orders, agreements and deliveries of Studio Sanne Visser. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@sannevisser.com

Clause 1. | Products

1.1. All images and specifications of the products on our website are an indication. Although Studio Sanne Visser has aims to display the colours accurately, Studio Sanne Visser cannot guarantee that your devices’ display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
1.2. Whilst Studio Sanne Visser has made every effort to be as accurate as possible through product images and descriptions, because our products are handmade, sizes and weights might slightly differ.
1.3 If a product does not meet your expectation you may be able to return it, but it may not be a reason to file a claim (see clause 7).
1.4. The packaging of the products may vary from that shown on images on our site.

Clause 2. | Agreement and Order

2.1 The agreement becomes binding at the time you place your order. Studio Sanne Visser will process your order after you have paid. Until that time, Studio Sanne Visser will remain the full owner of the product(s).
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice including VAT please e-mail to info@sannevisser.com

Clause 3. | Payment and Payment Methods

3.1 You can choose from the following secure payment methods: VISA, Mastercard, Maestro, American Express and Apple pay.
3.2 If Studio Sanne Visser posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
3.3 All product prices shown on sannevisser.com are including taxes but excluding shipping costs.
3.4 When making a purchase, Studio Sanne Visser will ask to provide information such as your name, billing and shipping address, email, phone number, and payment details. This information will be used to send you information about your account and purchase, respond to any claims or refunds, process payments and prevent fraud, improve our store offerings.
3.5 All your credit card information such as full credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without sannevisser.com or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen.
3.6 We accept payments using Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. The Stripe privacy policy is available here: https://stripe.com/gb/privacy/.
3.7 You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
3.8 Studio Sanne Visser is not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Clause 4. | Delivery

4.1 As a customer you choose the delivery destination (UK, EU or International) according to the country you want your order to be shipped to.
4.2 If you accidentally entered an incorrect delivery address or are not home when the courier service has tried to deliver the package – and therefore involves extra costs – Studio Sanne Visser holds the right to calculate these additional costs on to you.
4.3 Studio Sanne Visser will send the order as quickly as possible after payment of the agreement. Studio Sanne Visser always strives to make sure you get your order in the estimated shipping time. However, since the items are handmade one must hold into account that delivery can take longer than expected.
4.4 Up to and including the delivery, Studio Sanne Visser bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 Please note that the delivery times notified to the customer after purchase are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Studio Sanne Visser will always do everything in its power to make sure your order arrives on time.

Clause 5. | Import duty

5.1 If you order items from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
5.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Clause 6. | Approval period

6.1 Studio Sanne Visser strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@sannevisser.com

Clause 7. | Returns & Exchanges

7.1 We hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product. Please contact us within this period via info@sannevisser.com.
7.2 Please make sure your order details (order number, name, address) are included in your return parcel.
7.3 The costs and responsibility of the return shipment is the responsibility of the customer (unless it’s a faulty item). We recommend you use an insured and traceable delivery service. 
7.4 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.
7.5 The refund will take place after receipt and inspection within 14 working days from the day that your return package arrives back in our studio.
7.6 Studio Sanne Visser can only transfer the refund to the account where the original payment came from.

Clause 8. | Warranty

8.1 After the fourteen-day approval period (clause 6.1) Studio Sanne Visser gives a warranty of six months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to info@sannevisser.com. In this case, we will provide you with a return label.
8.2 Studio Sanne Visser will provide you with a suitable solution, however, it is up to Studio Sanne Visser to decide which of the following options will be used.
- If it is possible to repair the product we will repair it.
- If it is not possible to repair the product, we will provide you with a new item.
- If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.
8.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
8.4 If we repair or replace the item, this can take up to 21 working days unless communicated otherwise.
8.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

Clause 9. | Rights

9.1 Studio Sanne Visser reserves the right to suspend, restrict or terminate access to the website  and or webshop at any time without notice. Studio Sanne Vissers endeavours to ensure that the website is always available but do not guarantee that it will be available uninterrupted or error free.
9.2 Studio Sanne Visser is the owner or the licensee of all website design, text, graphics and software as well as the owner and licensee of all present and future intellectual property rights in any of the products displayed therein. Logos shown on the website are either owned by Studio Sanne Visser or a third party. Your use of the website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.
9.3 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the images, photos, information, web pages or materials on the website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content for the purpose of viewing it, provided that no more than one copy of any information is made.
9.4 Any use other than that permitted may only be undertaken with our prior express authorisation.

Clause 10. | Disputes

10.1 All legal relations are exclusively governed by English law.

These Terms and Conditions were last updated, and became effective, on 28-07-2022.